´Bibleworks 10 didn´t open today. Can´t reinstall.

[Bill in Australia]

Bibleworks 10 didn´t open today. REPAIR installation didn´t work.
Uninstalled and reinstalled. Got error message over again.
-5001 : 0x80070002
Please make sure you have finished any previous setup and closed other applications.

do I have to turn off my Bitdefender virus scanner. This is difficult.

[now john]

Bibleworks 10 didn´t open today. REPAIR installation didn´t work.
Uninstalled and reinstalled. Got error message over again.
-5001 : 0x80070002
Please make sure you have finished any previous setup and closed other applications.

do I have to turn off my Bitdefender virus scanner. This is difficult.

This link gives a summary of the procedures that I have used either on my own computers or helping others with BW reinstallation problems: https://www.bibleworks.com/forums/sh...7702#post37702

Would you be willing to turn off Bitdefender if you first disconnected from the internet, then used Autoruns.exe to turn off unnecessary programs and services, and then rebooted? Often after failed reinstallations all traces of BW need to be removed from the drive and also the Windows registry.

I think BW should install but not activate or update. Then you could turn Bitdefender on, connect to the internet, reboot, and then activate and update BW.

[now john]

If you want to be even more cautious, after you reenable Bitdefender and before doing anything else, you could run a complete scan of your entire computer to make sure that nothing harmful had been added.

[now john]

Apparently that error may be associated with a defective installer file. So it is important to use BWCheckDisc.exe from the mounted or extracted ISO and confirm the integrity of the ISO.

[janehicks]

This link gives a summary of the procedures that I have used either on my own computers or helping others with BW reinstallation problems: https://www.bibleworks.com/forums/sh...7702#post37702 happy wheels

Would you be willing to turn off Bitdefender if you first disconnected from the internet, then used Autoruns.exe to turn off unnecessary programs and services, and then rebooted? Often after failed reinstallations all traces of BW need to be removed from the drive and also the Windows registry.

I think BW should install but not activate or update. Then you could turn Bitdefender on, connect to the internet, reboot, and then activate and update BW.

Thanks a lot John, works fine!