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Thread: BibleWorks 10 Crashes on Startup

  1. #1
    Join Date
    Jul 2018
    Posts
    2

    Unhappy BibleWorks 10 Crashes on Startup

    So out of the blue my BibleWorks stopped working. The splash screen flashes up like normal, processes for a few seconds, and then winks out. And no BibleWorks. I fiddled around with it for a little bit and couldn't fix it, so I figured no big deal, I'll submit a support request I've had to do this once before and the customer support will get to the bottom of things lickety-split. Well I call up the BibleWorks website and find to my surprise and dismay that not only is customer support no longer taking tickets but BibleWorks, the BibleWorks, is shutting its doors.

    So I made an account on the boards here in hopes that some fellow user or kind former BibleWorks employee might be able to help me out. I'm running a fully updated BibleWorks 10 on Windows 10. Here are some of the solutions I've tried:

    1. Poke around the update, config, and restore executables in the BibleWorks 10 folder in Program Files.
    2. Uninstall and reinstall BibleWorks.
    3. Run the program as an administrator.
    4. Run the program in compatibility mode (I tried Windows 7 and 8).
    5. Replace the executable with a copy of the executable on my office computer, where (inexplicably) BibleWorks 10 still works just fine.


    None of this did any good. I'll post the lastcrash file below. I would deeply appreciate any help thank you in advance.

    Best regards,

    Ted Janiszewski
    St. Irenaeus Ministries

  2. #2
    Join Date
    Jul 2018
    Posts
    2

    Default

    Code:
    This file contains:
    1. The last system generated crash report for BibleWorks.
    2. The BibleWorks MAP file (need to interpret the crash).
    3. The BibleWorks INI file saved after the last crash.
    
    Please submit this file with any crash reports that you send to BibleWorks support.
    
        Fault Module Name = bw1000.exe
        Exception Offset = 0006bf27
        Exception Code = c0000005
    
    ------------------------
    BibleWorks CRASH file:
    ------------------------
    System file name: C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\AppCrash_bw1000.exe_753081e88b4c3118bc34f2c0f1d6b3661186e5f1_6cb482d4_2f260dcf\Report.wer
    Version=1
    EventType=APPCRASH
    EventTime=131756601484978864
    ReportType=2
    Consent=1
    UploadTime=131756601488103846
    ReportStatus=268435456
    ReportIdentifier=76320022-3b18-4d38-9598-4b9bd4748a98
    IntegratorReportIdentifier=21c1b1dd-4550-4882-9790-d7291e670063
    Wow64Host=34404
    Wow64Guest=332
    NsAppName=bw1000.exe
    OriginalFilename=BW1000.EXE
    AppSessionGuid=00001ea0-0001-0005-36a2-0747ee17d401
    TargetAppId=W:0006df767bc3807f9c10057a0553dfd3a10000000904!0000ea5fe1b28b922bdcc50111b7e6d69ff2514c74e1!bw1000.exe
    TargetAppVer=2018//07//07:05:33:24!d719f8!bw1000.exe
    BootId=4294967295
    ServiceSplit=3
    TargetAsId=7232
    IsFatal=1
    Response.BucketId=eaf7d5cd6ad3aaff5f7836cae2a4607d
    Response.BucketTable=1
    Response.LegacyBucketId=2267622657394761853
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=bw1000.exe
    Sig[1].Name=Application Version
    Sig[1].Value=10.0.0.41
    Sig[2].Name=Application Timestamp
    Sig[2].Value=5b4050a4
    Sig[3].Name=Fault Module Name
    Sig[3].Value=bw1000.exe
    Sig[4].Name=Fault Module Version
    Sig[4].Value=10.0.0.41
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=5b4050a4
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0006bf27
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.17134.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=2beb
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=80f3
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=80f3c8d1605b051b02be5ab5c78aac5b
    UI[2]=C:\Program Files (x86)\BibleWorks 10\bw1000.exe
    LoadedModule[0]=C:\Program Files (x86)\BibleWorks 10\bw1000.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
    LoadedModule[5]=C:\WINDOWS\SYSTEM32\AcLayers.DLL
    LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[7]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[8]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[13]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[14]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[15]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[16]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[17]=C:\WINDOWS\System32\SspiCli.dll
    LoadedModule[18]=C:\WINDOWS\System32\CRYPTBASE.dll
    LoadedModule[19]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[20]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[21]=C:\WINDOWS\System32\combase.dll
    LoadedModule[22]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[23]=C:\WINDOWS\System32\advapi32.dll
    LoadedModule[24]=C:\WINDOWS\System32\shlwapi.dll
    LoadedModule[25]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[26]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[27]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[28]=C:\WINDOWS\System32\FLTLIB.DLL
    LoadedModule[29]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[30]=C:\WINDOWS\System32\SETUPAPI.dll
    LoadedModule[31]=C:\WINDOWS\SYSTEM32\MPR.dll
    LoadedModule[32]=C:\WINDOWS\SYSTEM32\sfc.dll
    LoadedModule[33]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
    LoadedModule[34]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
    LoadedModule[35]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[36]=C:\WINDOWS\SYSTEM32\bcrypt.dll
    LoadedModule[37]=C:\WINDOWS\SYSTEM32\sfc_os.DLL
    LoadedModule[38]=C:\WINDOWS\SYSTEM32\SortWindows61.dll
    LoadedModule[39]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[40]=C:\WINDOWS\System32\COMDLG32.dll
    LoadedModule[41]=C:\WINDOWS\SYSTEM32\SensApi.dll
    LoadedModule[42]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[43]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.112_none_42ecccf244e44518\COMCTL32.dll
    LoadedModule[44]=C:\WINDOWS\SYSTEM32\WINMM.dll
    LoadedModule[45]=C:\WINDOWS\SYSTEM32\VERSION.dll
    LoadedModule[46]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
    LoadedModule[47]=C:\WINDOWS\SYSTEM32\AVIFIL32.dll
    LoadedModule[48]=C:\Program Files (x86)\BibleWorks 10\UNZIP32.dll
    LoadedModule[49]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
    LoadedModule[50]=C:\WINDOWS\SYSTEM32\MSACM32.dll
    LoadedModule[51]=C:\Program Files (x86)\BibleWorks 10\SSCE5532.dll
    LoadedModule[52]=C:\Program Files (x86)\BibleWorks 10\BWNTHOOK.dll
    LoadedModule[53]=C:\Program Files (x86)\BibleWorks 10\bwntsend.dll
    LoadedModule[54]=C:\WINDOWS\SYSTEM32\wmvcore.dll
    LoadedModule[55]=C:\WINDOWS\SYSTEM32\WMASF.DLL
    LoadedModule[56]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll
    LoadedModule[57]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[58]=C:\WINDOWS\System32\clbcatq.dll
    LoadedModule[59]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[60]=C:\WINDOWS\System32\MSCTF.dll
    LoadedModule[61]=C:\WINDOWS\system32\dwmapi.dll
    LoadedModule[62]=C:\WINDOWS\System32\TextInputFramework.dll
    LoadedModule[63]=C:\WINDOWS\System32\CoreUIComponents.dll
    LoadedModule[64]=C:\WINDOWS\System32\CoreMessaging.dll
    LoadedModule[65]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[66]=C:\WINDOWS\SYSTEM32\msiltcfg.dll
    LoadedModule[67]=C:\WINDOWS\SYSTEM32\msi.dll
    LoadedModule[68]=C:\WINDOWS\SYSTEM32\srpapi.dll
    LoadedModule[69]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[70]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[71]=C:\WINDOWS\System32\NSI.dll
    LoadedModule[72]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[73]=C:\WINDOWS\System32\WS2_32.dll
    LoadedModule[74]=C:\WINDOWS\SYSTEM32\msftedit.dll
    LoadedModule[75]=C:\Windows\System32\Windows.Globalization.dll
    LoadedModule[76]=C:\Windows\System32\Bcp47Langs.dll
    LoadedModule[77]=C:\Windows\System32\bcp47mrm.dll
    LoadedModule[78]=C:\WINDOWS\SYSTEM32\globinputhost.dll
    LoadedModule[79]=C:\WINDOWS\system32\dataexchange.dll
    LoadedModule[80]=C:\WINDOWS\system32\d3d11.dll
    LoadedModule[81]=C:\WINDOWS\system32\dcomp.dll
    LoadedModule[82]=C:\WINDOWS\system32\dxgi.dll
    LoadedModule[83]=C:\WINDOWS\system32\twinapi.appcore.dll
    LoadedModule[84]=C:\WINDOWS\system32\RMCLIENT.dll
    LoadedModule[85]=C:\WINDOWS\System32\coml2.dll
    LoadedModule[86]=C:\Windows\System32\ieframe.dll
    LoadedModule[87]=C:\Windows\System32\iertutil.dll
    LoadedModule[88]=C:\Windows\System32\NETAPI32.dll
    LoadedModule[89]=C:\Windows\System32\WKSCLI.DLL
    LoadedModule[90]=C:\Windows\System32\NETUTILS.DLL
    LoadedModule[91]=C:\WINDOWS\SYSTEM32\urlmon.dll
    LoadedModule[92]=C:\WINDOWS\SYSTEM32\msIso.dll
    LoadedModule[93]=C:\Windows\System32\mshtml.dll
    LoadedModule[94]=C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\PDM.DLL
    LoadedModule[95]=C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MSDBG2.DLL
    LoadedModule[96]=C:\WINDOWS\SYSTEM32\WLDP.DLL
    LoadedModule[97]=C:\WINDOWS\System32\WINTRUST.dll
    LoadedModule[98]=C:\Windows\System32\WININET.dll
    LoadedModule[99]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
    LoadedModule[100]=C:\Windows\System32\itss.dll
    LoadedModule[101]=C:\WINDOWS\SYSTEM32\hhctrl.ocx
    LoadedModule[102]=C:\Windows\System32\d2d1.dll
    LoadedModule[103]=C:\Windows\System32\DWrite.dll
    LoadedModule[104]=C:\WINDOWS\SYSTEM32\d3d10warp.dll
    LoadedModule[105]=C:\WINDOWS\system32\msimtf.dll
    LoadedModule[106]=C:\WINDOWS\SYSTEM32\Secur32.dll
    LoadedModule[107]=C:\WINDOWS\SYSTEM32\MLANG.dll
    LoadedModule[108]=C:\Windows\System32\msls31.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=17134
    OsInfo[3].Key=ubr
    OsInfo[3].Value=112
    OsInfo[4].Key=versp
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    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
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    OsInfo[12].Value=10
    OsInfo[13].Key=sr
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    OsInfo[14].Key=tmsi
    OsInfo[14].Value=77813
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=1
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.112.17134.0-11.0.70
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
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    OsInfo[18].Value=7647
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=1861
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=180410
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1804
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=rs4_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
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    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
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    OsInfo[30].Key=buildflightid
    OsInfo[30].Value=F8EE1E09-5379-44DF-B86D-E49E70CBE43B.1
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
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    OsInfo[34].Key=containerid
    OsInfo[35].Key=containertype
    OsInfo[36].Key=edu
    OsInfo[36].Value=0
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=BibleWorks 10.0
    AppPath=C:\Program Files (x86)\BibleWorks 10\bw1000.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=98F7E93BCF54BE8A34D86EB1B7F98D6C
    MetadataHash=-312960893
    ------------------------
    BibleWorks MAP file:
    ------------------------
    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN">
    <html><head>
    <title>Menu for /bibleworks1001/bw1000.map</title>
    </head><body>
    <h1>Menu for /bibleworks1001/bw1000.map</h1>
    <hr />
    
    
    
    [an internal server error occured]
    
    
    </body>
    </html>

  3. #3
    Join Date
    Apr 2012
    Posts
    19

    Default

    I had a similar problem recently. I used the Windows setting Apps module to uninstall. I reinstalled and BW did not work. I tried one other thing that also did not work. The final time I reinstalled again. I renamed the BW to xxx to hide it from the installation process. I did a minimal installation as described below. Rebooted. This time I used the BW setup program again. It gave choices. I chose to use it to uninstall. I then rebooted.

    I turned off all other programs. I disconnected from the internet and began the re-installation again and disallowed BW updates. I only activated the BW program, no modules. Then I installed the minimum number of BW Bibles, lexicons, etc. Next I rebooted.

    It worked. I reconnected to the internet and updated BW. Rebooted. Activated modules. Rebooted. Installed Bibles, etc. And it has worked well since then.

    I think that the first uninstalls that I tried were incomplete and what wasn't properly uninstalled interfered with the re-installation. Using BW setup to uninstall may have cleaned things out better.

    If you try again keep a record of each step and submit the record here if the installation fails.

    You might want to check out this thread. https://www.bibleworks.com/forums/sh...pen-Bibleworks

    John
    Last edited by now john; 07-12-2018 at 11:02 PM.

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