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Thread: Order and Shipment Procedure of BW9 Question

  1. #1
    Join Date
    Apr 2004
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    141

    Default Order and Shipment Procedure of BW9 Question

    Do all orders which were placed via BibleWorks website (online) receive email notification when they ship? I know that credit cards are not charged until shipment. Mine was late last week but no email. If that is procedure, please disregard. And I am not impatient, just checking. Thanks!

  2. #2
    Join Date
    Nov 2007
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    207

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    Joan, you are supposed to recieve an e-mail once it ships, however, I think BW is a little bit off track right now because of this rush brought on by the unintentional early release you might say. I did recieve an e-mail on the same day that my BW 9 arrived. So I would say it has probably shipped, but they just haven't gotten the e-mail to you yet.
    Chris Sansom
    M. Div. Concordia Seminary
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  3. #3
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    OK, thanks, Chris.

  4. #4
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    Sep 2007
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    Hey Chris, So did you get yours up and running yet? What are your first impressions?

  5. #5
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    Nov 2007
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    207

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    Quote Originally Posted by ISalzman View Post
    Hey Chris, So did you get yours up and running yet? What are your first impressions?
    Yes mine is up and running. I am running it on a Dell Vostro with 4gb ram (2.2Ghz) and it is truly amazing how fast it works. The "use" tab in particular amazed me. Michael Hanel as well as others had said about how fast it was but it is still amazing to see it up on your own machine. I have found it very well integrated and easy to use most of the new features with this upgrade (The only reason I say most is because I have not figured out the "transcribing" tools yet). I would also like to add that, as said before, screen space may be an issue, but I run on three monitors so for me it is not.
    Chris Sansom
    M. Div. Concordia Seminary
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  6. #6
    Join Date
    Jan 2008
    Posts
    475

    Default Order status information

    Hi Joan,

    BW does give you access to your order information online.
    They don't tell you how to get there in the order confirmation email, but they do in the shipped confirmation email! I happened to still have my correspondence from previous orders, so I got the address from that, and my order was marked "shipped" a day or two before I got the "shipped" email.

    //store.bibleworks.com/member gets you to your order info & order history.
    If you haven't used that facility before, you have to set up an account.
    As I recall, this is not an onerous process.

    --Jim

  7. #7
    Join Date
    Nov 2007
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    207

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    Quote Originally Posted by Jim Wert View Post
    Hi Joan,

    BW does give you access to your order information online.
    They don't tell you how to get there in the order confirmation email, but they do in the shipped confirmation email! I happened to still have my correspondence from previous orders, so I got the address from that, and my order was marked "shipped" a day or two before I got the "shipped" email.

    //store.bibleworks.com/member gets you to your order info & order history.
    If you haven't used that facility before, you have to set up an account.
    As I recall, this is not an onerous process.

    --Jim
    I will say, I did use this, if you go to the Bibleworks main page, in the upper right corner you can click the link to sign into your account, from there you can "track your orders." However, with mine, it did not show up as "shipped" till almost a day after it arrived.
    Chris Sansom
    M. Div. Concordia Seminary
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  8. #8
    Join Date
    Apr 2004
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    Jim and Chris,
    Thanks for your help. As per your instructions, I did login to my account. However, it doesn't given me anything other than my order information. No shipment. My Visa account says otherwise so I will go by that. I am not trying to make this an "exact" science by any means just trying to get a handle on it.
    God Bless!

  9. #9
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    Apr 2004
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    Quote Originally Posted by Joan Korte View Post
    Jim and Chris,
    Thanks for your help. As per your instructions, I did login to my account. However, it doesn't given me anything other than my order information. No shipment. My Visa account says otherwise so I will go by that. I am not trying to make this an "exact" science by any means just trying to get a handle on it.
    God Bless!
    If you do searches for past releases, pretty much the same type of thing always happens during the first couple weeks of release. The office is busy catching up on pre-orders and what not and trying to get shipping caught up as soon as possible, so that they don't always get all of that stuff updated quick enough. I'm also told that they are big on helping users develop patience I would say if your credit card bill has been charged you should only be a day or two away (depending on the luck of the postal delivery system). I still haven't received my official release version, and generally beta-testers are last on the priority list to receive the final product, so I would say they're still playing catch-up.
    Michael Hanel
    PhD candidate Classics Univ. of Cincinnati
    MDiv Concordia Seminary
    MA Classics Washington University
    Unofficial BibleWorks Blog
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  10. #10
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    Sep 2007
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    1,218

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    Quote Originally Posted by Sansom48 View Post
    Yes mine is up and running. I am running it on a Dell Vostro with 4gb ram (2.2Ghz) and it is truly amazing how fast it works. The "use" tab in particular amazed me. Michael Hanel as well as others had said about how fast it was but it is still amazing to see it up on your own machine. I have found it very well integrated and easy to use most of the new features with this upgrade (The only reason I say most is because I have not figured out the "transcribing" tools yet). I would also like to add that, as said before, screen space may be an issue, but I run on three monitors so for me it is not.
    Thanks, Chris, for your evaluation.

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