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Flavian
05-02-2018, 11:31 AM
My BW10 is stuck. I can not hit any button. The apple menu is accessable (although very lagy!) and I am unable to do any reset options because I will get an error message that BW10 does not close.
Does anyone know what to do in this case?
(I also have no idea what happened that it now is frozen. The last thing I did was copying some text from it.)

Flavian
05-05-2018, 01:32 AM
Anyone ? :(

admin
05-07-2018, 09:32 AM
I would restart your Mac, and make sure your dmg and EXE are updated:

https://kb.bibleworks.com/article/AA-02949/96/Usage-Tutorial/BibleWorks-and-Macs/How-Do-I-Update-the-BibleWorks-Mac-Installer.html

Martinzh
05-08-2018, 07:28 AM
I've had this problem many many times.
The easiest way is to press Option + CMD + Esc, and choose BW and click "Force Quit."
Then you may relaunch BW.

The other way is to open the activity monitor, and force quit from there.

Flavian
05-09-2018, 10:33 AM
I would restart your Mac, and make sure your dmg and EXE are updated:

https://kb.bibleworks.com/article/AA-02949/96/Usage-Tutorial/BibleWorks-and-Macs/How-Do-I-Update-the-BibleWorks-Mac-Installer.html

Thank you. I did as you adviced. Now the view is reset to Gen 1:1 but still the programme does not respond to any input :(
The top menu does also not work, except for the "Bibleworks" button. :(

admin
05-10-2018, 08:47 AM
Thank you. I did as you adviced. Now the view is reset to Gen 1:1 but still the programme does not respond to any input :(
The top menu does also not work, except for the "Bibleworks" button. :(

What version of macOS are you running? What version of the dmg (the MCW #) and EXE (e.g. 10.0.8.644) are you running?

Flavian
05-22-2018, 01:26 PM
What version of macOS are you running? What version of the dmg (the MCW #) and EXE (e.g. 10.0.8.644) are you running?
Thanks for your reply. Appreciate it.

MacOS Sierra 10.12.6
10.0.8.42
MCW 10-44

But since I can not use the application I can not do an update via the menu :(

Flavian
05-28-2018, 05:01 AM
Thanks for your reply. Appreciate it.

MacOS Sierra 10.12.6
10.0.8.42
MCW 10-44

But since I can not use the application I can not do an update via the menu :(

Help please ! :( ;(

cmyktaylor
05-30-2018, 03:56 PM
And you've tried BW's default solution?

"delete the bw1000.ini file in BW directory"

Seems to fix just about every issue I've had in the past.

Only irritation is that I've got to go reset all my default settings after doing this.

Flavian
05-31-2018, 04:14 AM
Yes, I've done that.
It still is stuck though :(
In fact when performing the ini deletion it should restart but it does not because it can't. It just is stuck. If I force quit it and restart all display settings are reset. But still it is stuck.

admin
05-31-2018, 04:36 PM
Please try the steps in IV in this FAQ:
https://kb.bibleworks.com/article/AA-03004/0/What-Do-I-Do-If-BibleWorks-10-Crashes-When-I-Attempt-to-Open-It-on-a-Mac.html