Update problem

[Andrew Chuter]

I am having a similar problem. After updating, BibleWorks 9 opens, attempts to update a database, stops working and then not longer functions. I have to terminate the process in Task Manager. Then I start it up again and it does the same exact thing. Can any one help?

I've got the same problem!

Andrew Chuter

[tom]

I've got the same problem!

Andrew Chuter

Hi folks,

I've got the same problem too!

After installing the latest update (now it is Version 9.0.008v.1) I get this message:
"Rebuilding MDB file: bgt.mdb
BibleWorks is performing the specified update tasks. After these tasks have been completed BibleWorks will restart automatically."

But during this process - after two or three minutes - BibleWorks is crashing and closing down.

What can I do?

Thomas J. Schaum
Germany

[bobvenem]

To temporarily avoid the crash loop, go into the init directory in BibleWorks 9 and click on the latest BW9 executable file (mine is 9.0.008s-bw900lg.exe). The program will work fine and avoid running the file update routine that crashes the software.

Alternatively, Mike Bushell will no doubt post an update ASAP which fixes it.

[Gontroppo]

Thanks for your help, Bob
David McKay

[Dan Witte]

My thanks, as well.
Dan Witte

[Glenn Weaver]

I'm sorry that you experienced this crash bug. I have been able to reproduce it, and have sent a message to our programmers about it. I expect that a fix will be coming shortly.

Until a fix is posted, you can revert to an earlier executable by doing the following:

With BibleWorks closed, hold down your Shift key and click on the BibleWorks icon to open the program. This opens the Troubleshooting window. At the bottom, under Option 3, there is a button that says "Restore Previous Version (restore checkpoint)". Click this button.

In the BibleWorks Checkpoints window, scroll to the bottom of the checkpoints and select the last checkpoint. Now click the button that says "Restore the selected checkpoint". This causes BibleWorks to restart, using the previous executable file, ini file, and context files.

This should return you to the state of BibleWorks before the last update. If you continue to have problems, you can contact our Customer Support for further help, via the link in my signature line.

Blessings,
Glenn

[Andrew Chuter]

My thanks, as well.
Dan Witte

And thanks from me!
Andrew

[Nord Zootman]

Thanks Glenn! I had that problem this morning, came here, and found the answer. I'm still working on Sunday's message, and you just made my day much better!

[fishfishf]

Wow! Never saw such a good and simple way to restore an older Version. brilliant :-) Thanks. You saved my day!

I'm sorry that you experienced this crash bug. I have been able to reproduce it, and have sent a message to our programmers about it. I expect that a fix will be coming shortly.

Until a fix is posted, you can revert to an earlier executable by doing the following:

With BibleWorks closed, hold down your Shift key and click on the BibleWorks icon to open the program. This opens the Troubleshooting window. At the bottom, under Option 3, there is a button that says "Restore Previous Version (restore checkpoint)". Click this button.

In the BibleWorks Checkpoints window, scroll to the bottom of the checkpoints and select the second-to-last checkpoint. Now click the button that says "Restore the selected checkpoint". This causes BibleWorks to restart, using the previous executable file, ini file, and context files.

This should return you to the state of BibleWorks before the last update. If you continue to have problems, you can contact our Customer Support for further help, via the link in my signature line.

Blessings,
Glenn

[Glenn Weaver]

I edited my earlier post to say to restore the "last" checkpoint, rather than the "second-to-last checkpoint".

I agree that the system to revert to an earlier version is very nice. The BW programmers did a nice job on this. It isn't needed very much, it really comes in handy when it is needed!

Blessings,
Glenn