PDA

View Full Version : Error when Update



Long Nguyen
12-15-2012, 09:54 AM
I got this message when I try to use Update Window:
"System Configuration Error. Please check your motherboard drivers and video card drivers"
Those drivers are alright.
So I can't understand what happend.
How can I fix this.
Thanks for reading.

ISalzman
12-17-2012, 11:37 AM
While I don't get that same error message, I suspect there is a problem with the latest executable update. It downloads VERY slowly. And I don't think the patch ever gets fully applied. I have tried to update to it twice now. So it strikes me that there is something wrong with the file itself.

DavidR
12-17-2012, 02:09 PM
I just did an update to Version 9.0.011p.1 on my Windows 7 Pro 64-bit system, with no problem at all. Is that the update you all are having trouble with?

ISalzman
12-17-2012, 05:09 PM
I just did an update to Version 9.0.011p.1 on my Windows 7 Pro 64-bit system, with no problem at all. Is that the update you all are having trouble with?

Thanks for weighing in, David. No, the update I was having problems with was 9.0.011n.1. p.1 is new; it must just have been uploaded. I will try updating to it now.

Update: Got the latest executable update with no problems. Note that it was version q.

Glenn Weaver
12-18-2012, 10:38 AM
For error messages such as this, it is best to contact Customer Support to solve the problem. Our Customer Support will be glad to assist you to get BibleWorks running again. You can contact them through the link in my signature line.

Blessings,
Glenn

Richard Syed
12-19-2012, 08:38 AM
I too got an error message when I first tried to open BW9 after updating today (19 Dec 12): 'Bibleworks has encountered a problem and needs to close'. I think the update may have been to 9.0.011q.1. I reopened three times, with the same result. I rebooted Windows, and again the same result. I've just written to Customer Support.

ISalzman
12-19-2012, 10:13 AM
I've updated to that same version and am free of any problems opening up the program.