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View Full Version : BW8 Crash During Pasting with MS Word 2007



cds
01-05-2010, 09:35 AM
Often times I use the CTRL-Shift-B function within MS Word 2007 to copy a verse or range of verses from BW8 into my Word document and I get the message, "BibleWorks has encountered a severe error and cannot continue. Which of the following actions would you like to perform during shutdown?" I have performed all of the recommended actions at one time or another, but it doesn't seem to fix the problem. This doesn't happen all the time time, but probably about 25% of the time. After the crash, I must restart my computer to get all my windows to work again. This is happening under Vista. Does anyone else have this problem and is there a solution? I never saw this problem under BW7...:confused:

bkMitchell
01-05-2010, 10:43 AM
Does anyone else have this problem and is there a solution?

Checkout post number #13 on the following thread:
http://www.bibleworks.com/forums/showthread.php?t=4120&page=2

cds
01-05-2010, 10:33 PM
This is a BW8 problem, not a BW7 one. I had BW7 and this worked without problems...

Michael Hanel
01-05-2010, 10:45 PM
I haven't experienced any problem like this. You seem to say that it has occurred sporadically. The more specific you can get about what exactly you were doing or copying, the closer someone else might get to being able to replicate it and then getting a fix to it.

Mark Eddy
01-06-2010, 12:41 AM
To biggy-back on Michael's suggestion, are you copying from a single version or from multiple versions? If you have multiple versions, do they all contain the verses in question? E.g. if you "copy all display versions," and one or more of your display versions is Josephus or the Apostolic Fathers, BW would have an impossible time copying the biblical verses from those display version, and so a crash could follow. If that's not how your display versions are configured, then if you could document the steps you take to produce the crash, a possible bug could be discovered and fixed.
God bless!
Mark Eddy

cds
01-07-2010, 01:52 AM
These were the settings for the latest crash during the copy/paste function using CTRL-SHIFT-B and MS Word:
What to copy: All verses
Where to copy: Microsoft Word
What versions to include: Search version only (in this case it was NAU)
Output Format Options: Superscript verse numbers, export formatting, place reference before text

The verse I was copying was Eph 4 26.

After the program crashes, I also noticed that I can no longer switch between tabs anymore in Vista if MS Word remains open and maximized. I must minimize the Word window tab before I can select any of the other windows tabs.

Mark Eddy
01-07-2010, 09:27 PM
Unless you have some problem with Unicode fonts, I suggest you go to
Customer Support: Click here (http://www.bibleworks.com/support.html) where the professionals can help you.

Mark Eddy

Billy
01-11-2010, 01:18 PM
This may be a wide shot but I have had problems with MS Word causing program hangs and errors. The problem for me was the Microsoft Office Live sign in assistant version 1.4 from Microsoft update. This update synchronizes with an online MS data base when any Office 2007 app is open. Even if I tried to work offline the assistant would cause MS office progs to hang while it attempted a connection. After uninstalling the Office live sign in assistant ver1.4 I had no further problems. Unless you wish to have a perpetual live link to MS Office online which will use up unnecessary bandwidth anyway I would suggest uninstalling this update. You can easily connect to the site manually at your own discretion. the 1.4 sign in assistant is Just another example of Microsoft's invasive marketing tactics.
This may or may not fix the problem