EdMellott
02-14-2007, 10:21 AM
This guide was written to help those who encounter problems with the Updater in BibleWorks. The Updater is accessed by clicking Help > BibleWorks on the Internet > Check for Updates.
Step 1: Confirm that there is an active Internet connection.
- Open an Internet browser (e.g. Internet Explorer) and try to connect to an Internet site such as www.BibleWorks.com (http://www.BibleWorks.com)
- If an Internet site cannot be accessed, the connection must first be established in order to proceed.
- If the Internet connection is active, then continue to step 2.
Step 2: Can BibleWorks connect to the Internet?
- If a software firewall is running on the PC, verify that BibleWorks is not on the "Do not allow Internet access" list of applications. (Check the documentation that came with the program for information on how to make these settings.)
- Sometimes, other utility programs may provide interference that prevents the successful operation of the updater. This may be in the form of internet security programs, parental control programs, or a number of others. These programs, in the process of doing what they were designed to do, keep BibleWorks from communicating with the server and downloading patch files. To address this issue, one must make adjustments in the settings of those programs to allow BibleWorks to function. Consult the documentation that accompanies the utility software for information on how to make those settings.
- Confirm that the proxy settings in the BibleWorks updater (Options>Configure proxy settings) are properly set. If a proxy server is not used, confirm that the "Use proxy to connect to Internet" setting is not checked.
Step 3: Does BibleWorks appear to download a patch from the Internet, but then fail to properly apply it?
- Confirm that only one copy of BibleWorks is running.
- If patch files are downloaded, but don't seem to be applied (e.g. version numbers don't change after applying the patch), a likely cause is that the base files have been altered.
- The "Show details" button that appears after a patch has been applied will help verify this. The message that will appear looks something like this:
----- Processing Patch File -----
Applying MODIFY File Patch for 'bw700.exe'
warning wpt0036: Old File not found. However, a file of the same name was found. No update done since file contents do not match.
If you have installed BibleWorks 7 Revision A01 under Windows Vista, and have not run the Vista Fix patch, the update process will usually misfunction. If this is the case, click HERE (http://www.bibleworks.com/forums/showthread.php?t=2235) for instructions to follow to correct the condition causing the problem.
Last Update: ELM/April 25, 2008
Step 1: Confirm that there is an active Internet connection.
- Open an Internet browser (e.g. Internet Explorer) and try to connect to an Internet site such as www.BibleWorks.com (http://www.BibleWorks.com)
- If an Internet site cannot be accessed, the connection must first be established in order to proceed.
- If the Internet connection is active, then continue to step 2.
Step 2: Can BibleWorks connect to the Internet?
- If a software firewall is running on the PC, verify that BibleWorks is not on the "Do not allow Internet access" list of applications. (Check the documentation that came with the program for information on how to make these settings.)
- Sometimes, other utility programs may provide interference that prevents the successful operation of the updater. This may be in the form of internet security programs, parental control programs, or a number of others. These programs, in the process of doing what they were designed to do, keep BibleWorks from communicating with the server and downloading patch files. To address this issue, one must make adjustments in the settings of those programs to allow BibleWorks to function. Consult the documentation that accompanies the utility software for information on how to make those settings.
- Confirm that the proxy settings in the BibleWorks updater (Options>Configure proxy settings) are properly set. If a proxy server is not used, confirm that the "Use proxy to connect to Internet" setting is not checked.
Step 3: Does BibleWorks appear to download a patch from the Internet, but then fail to properly apply it?
- Confirm that only one copy of BibleWorks is running.
- If patch files are downloaded, but don't seem to be applied (e.g. version numbers don't change after applying the patch), a likely cause is that the base files have been altered.
- The "Show details" button that appears after a patch has been applied will help verify this. The message that will appear looks something like this:
----- Processing Patch File -----
Applying MODIFY File Patch for 'bw700.exe'
warning wpt0036: Old File not found. However, a file of the same name was found. No update done since file contents do not match.
If you have installed BibleWorks 7 Revision A01 under Windows Vista, and have not run the Vista Fix patch, the update process will usually misfunction. If this is the case, click HERE (http://www.bibleworks.com/forums/showthread.php?t=2235) for instructions to follow to correct the condition causing the problem.
Last Update: ELM/April 25, 2008